Privacy notice
How MatraMeds processes personal data through this website
This Privacy Notice explains how MatraMeds collects, uses, stores, discloses, protects, and otherwise processes personal data through its current pre-launch website.
Important
This Notice applies to the website only. It does not yet apply to any companion application, patient support programme, or operational HCP portal, because none of these is currently live.
1.Introduction
MatraMeds Pharmaceuticals Pvt Ltd ("MatraMeds", "we", "us", "our") respects your privacy and is committed to processing personal data responsibly.
This Privacy Notice explains how we collect, use, store, disclose, protect, and otherwise process personal data through the MatraMeds website at https://matrameds.com (the "Website").
1.1. Scope
This Privacy Notice applies to personal data processed through the Website only. It does not cover any companion application, patient support programme, or operational HCP portal, because none of these is currently live. Separate, service-specific privacy notices will be issued when such services are launched.
This Notice is calibrated to MatraMeds' pre-commercial stage. The volume and sensitivity of data we process at this stage are limited. When MatraMeds launches its generic pharmaceutical portfolio (manufactured by Contract Development and Manufacturing Organisations under MatraMeds' brand), this Notice will be revised to reflect the safety-monitoring, product quality complaint handling, and marketing-related data processing that will then apply.
2.Applicability
This Privacy Notice applies to personal data we process in connection with:
- General enquiries submitted through the Contact email route;
- Self-declared HCP access to gated sections, where applicable;
- Medical-information requests submitted through the medical-information email route;
- Career enquiries submitted by email;
- Cookies and similar technologies, as described in the Cookie Notice;
- Technical and usage data generated by your interaction with the Website.
3.Personal Data We May Collect: Itemised Inventory
The following table itemises the personal data we may process at this stage, with the specific purpose of each item. In accordance with Rule 3 of the Digital Personal Data Protection Rules 2025, each data item is paired with its specific purpose.
| Data item | Specific purpose | When collected |
|---|---|---|
| Full name | Identification and addressing communications | Website email routes and related correspondence |
| Email address | Communications, response delivery | Website email routes and related correspondence |
| Phone number | Optional contact | Contact email route (optional) |
| Self-declared profession (e.g., doctor, pharmacist) | HCP self-declaration | HCP-gated access workflow and Medical Information email route |
| Registration number (where supplied) | HCP self-declaration record | HCP-gated access workflow email route (optional) |
| Enquiry topic | Routing your enquiry | Contact and Medical Information email routes |
| Free-text message or question | Responding to your enquiry | Contact and Medical Information email routes |
| Career enquiry content (CV, qualifications where supplied) | Recruitment assessment | Career enquiries |
| IP address, session timestamp, browser type | Security, fraud prevention, technical analytics | All Website use |
| Cookie identifiers | As described in the Cookie Notice | All Website use |
Where MatraMeds intends to introduce processing of any additional data item not listed above, this Notice will be updated.
4.How We Collect Personal Data
We may collect personal data directly from you where you contact us through the Website's published routes; through cookies and similar technologies, as described in the Cookie Notice; and from authorised service providers acting on our behalf.
We do not currently collect personal data from healthcare professionals, care teams, or any third party other than as described above.
5.Purposes of Processing
We may process personal data only for the specific purposes set out in Section 3 and, where necessary, for the following supporting purposes: operating and securing the Website; responding to enquiries and requests; routing safety-related intake submissions to our compliance function for review; managing recruitment processes; complying with legal, regulatory, audit, or record-keeping obligations; maintaining logs, preventing misuse, and protecting rights and security; and improving content, Website performance, and user experience.
We do not currently operate algorithmic profiling, make automated decisions producing legal or similarly significant effects, or engage in any marketing, advertising, or retargeting activity using personal data.
6.Basis of Processing
We process personal data for the specific purposes for which it is collected and for related lawful purposes consistent with your interaction with the Website, in accordance with applicable law and this Notice. Where consent is the basis for processing, MatraMeds seeks to ensure that consent is free, specific, informed, unconditional, and unambiguous; given by a clear affirmative action; and easily withdrawable through the routes described in Section 11.
7.HCP Access and Professional Information
Where you access a gated section of the Website by self-declaring HCP status, MatraMeds may process limited information you supply to record your self-declaration, provide access to the gated section, and maintain a basic log for misuse prevention. At this stage, MatraMeds does not perform formal HCP verification. Formal verification will be introduced before any product-specific professional materials are published in the gated sections.
8.Safety Reporting
If you send safety-related information through the general Contact email route or any other email routes, MatraMeds will log the submission, route it to our compliance function for review, and retain it in accordance with Section 10.
Because MatraMeds has not yet launched any generic pharmaceutical product under its brand, no product-specific pharmacovigilance casework is currently in operation. When MatraMeds' first generic product is launched, full safety-monitoring and pharmacovigilance processes will be implemented, and this Notice will be updated accordingly.
9.Cookies and Similar Technologies
We use cookies and similar technologies as described in our Cookie Notice.
10.Retention Periods
We retain personal data only for as long as necessary for the relevant purpose, unless longer retention is required or permitted by law. The following retention periods apply at this pre-launch stage:
| Category of data | Retention period | Basis |
|---|---|---|
| General enquiries (Contact email route) | 24 months from last interaction | Operational necessity |
| HCP self-declaration records and access logs | 5 years from last access | Audit and misuse-prevention |
| Medical Information enquiry records | Up to 10 years from response | Future regulatory and medico-legal expectation |
| Career enquiry records | 12 months from application | Recruitment practice |
| Cookies — strictly necessary | Session only | Functional |
| Cookies — functional and analytics | Maximum 12 months | Configured at consent |
| Security and access logs | Minimum 1 year | Breach detection and incident response |
10.1. Notice Before Erasure on Retention Expiry
Where MatraMeds proposes to erase personal data on expiry of the retention periods above, we will, where required by applicable law and where reasonably practicable, notify the affected individual at their last known contact details.
11.Your Rights and How to Exercise Them
Subject to applicable law, you have rights to: access information about the personal data we hold about you; request correction, completion, or updating; request erasure where legally applicable; withdraw consent at any time where consent is the basis of processing; make a grievance or complaint; and nominate another individual to exercise these rights in the event of your death or incapacity, in accordance with Section 14 of the DPDP Act 2023.
11.1. How to Make a Request
Please contact our Grievance Officer using the details in Section 17 of this Notice, or email grievance@matrameds.com.
11.2. Response Timelines
- Acknowledgment of receipt: within 7 working days;
- Access, correction, and update requests: within 30 days;
- Erasure requests: within 90 days, subject to legal retention obligations;
- Consent withdrawal: processing ceases within 30 days, save where law requires longer retention;
- Grievances: substantive response within 30 days, in accordance with the DPDP Act 2023.
12.Disclosure of Personal Data
We may disclose personal data only on a need-to-know and lawful basis to: authorised MatraMeds personnel; our IT, hosting, email-delivery, and security service providers under written contractual safeguards; our professional advisors where necessary; and regulators, authorities, courts, or law-enforcement agencies where required by law.
We do not sell personal data. We do not share personal data with marketing platforms, advertising networks, or data brokers.
13.Cross-Border Processing
Where personal data is processed using systems or service providers located outside India, MatraMeds will do so subject to applicable Indian law, including the DPDP Act 2023 and DPDP Rules 2025, and contractual safeguards with the processor or vendor.
14.Data Security
We take reasonable technical, organisational, and contractual measures to protect personal data against unauthorised access, misuse, alteration, disclosure, loss, or destruction, including access controls, authentication controls, encryption or masking where appropriate, logs and monitoring, backup and continuity controls, and contractual controls with processors and vendors.
15.Personal Data Breach
Where a personal data breach occurs, MatraMeds will take steps consistent with applicable law, including containment, investigation, mitigation, and notifications where required and in the manner and timelines then applicable.
16.Children
For the purposes of this Notice, a "child" means an individual under the age of 18 years, in accordance with Section 2(f) of the DPDP Act 2023. The Website is intended for adult users. MatraMeds does not knowingly collect personal data from a child through the Website. If we become aware that we have inadvertently collected such data, we will delete it without delay.
17.How to Contact Us: Grievance Officer
For any privacy-related question, rights request, or grievance, please contact:
Grievance Officer
Postal address: MatraMeds Pharmaceuticals Pvt Ltd, H. No-27-14-78, Venkateshwara Colony, Hasanparthy, Warangal, Pin Code: 506371, Telangana, India
Email: grievance@matrameds.com
18.Changes to this Privacy Notice
MatraMeds may update this Privacy Notice from time to time. The current version will be posted on the Website with the revised effective date.
When MatraMeds launches its first generic pharmaceutical product under its brand, the companion application, or the HCP portal, this Notice will be re-issued together with any service-specific privacy notices.